Sustainable Building Services: Company Profile

Experience

Established in 1976, we have a proven track of achieving outstanding customer satisfaction on major projects across the UK.

Originally established as a specialist regional contractor, we have grown substantially over our forty year history and now undertake work for some of the country's best known social housing providers. Our capabilities have broadened considerably, too. Today, we take charge of everything from new build schemes to large scale refurbishment and energy efficiency programmes.

Making budgets go further

Importantly, these capabilities are supported by considerable experience of public and private sector funding, which we use to make our clients' budgets go further. By finding ways to make capital expenditure work effectively with government funding streams and schemes such as ECO, we deliver important efficiency savings and enhance the impacts of community regeneration programmes

A great believer in open collaboration, we now stand as a partner of choice for housing associations, local authorities and developers throughout the UK.

An Award-Winning Business

Our commitment to quality, value, growth and collaboration has earned us shortlistings in numerous national and regional awards programmes. Some notable wins include:

• Construction News Awards: Tomorrow's Company Award 2013
• Building Communities Awards 2017 (2 awards):
  •   Innovation Award
  •   Contractor of the Year
• Building Communities Awards 2018, Project of the Year

In addition we have been named as finalists in several recent awards programmes.

Structure & Management

Part of the Sustainable Group (UK) Limited, Sustainable Building Services works with commercial and public sector clients. The group's other business arm, Sustainable Energy Services, focuses primarily on the installation of energy efficiency measures for domestic customers.

Management team

We are led by a senior management team with many decades of experience in the social housing sector. Under its direction, we have established a head office in Skelmersdale, together with regional offices and storage depots, training centres and a dedicated call centre that supports clients and residents nationwide. We have also built up highly experienced in-house teams that include site managers, estimators, quantity surveyors, training specialists, resident liaison managers and a raft of other professionals.

A close-knit workforce

These teams provides our core strength and expertise, which is bolstered by a large team of directly employed operatives, some of whom started out as apprentices more than 20 years ago. We therefore have a well-established, close-knit workforce that shares a common commitment to quality, best value and customer satisfaction.

A growing business

This is part of the reason why we continue to win places on multi-million pound frameworks across the country, and why many of these agreements are now in their second and third generations. Our company has grown by 350% since 2011 and we have delivered improvements to more than 100,000 social housing properties.

Policies

One of key areas of expertise is the social housing sector. We therefore understand and support our clients' desire to maximise the social impacts of our work. We share that same dedication to making a positive and lasting impact on the communities in which we operate. Accordingly, many of our policies are geared towards creating employment and training opportunities, to working effectively with local supply chain partners and to promoting equality and inclusivity wherever possible.

Likewise, we have robust policies governing waste and environmental impact, for ensuring safety and for maintaining the utmost quality in all our work.

Policy documents

We have formal policy documents covering all of the following:

• Customer care
• Dispute resolution
• Quality control
• Health & safety
• Equal opportunities
• Staff training / development
• Working conditions
• Data protection
• Environmental management
• Subcontractor procurement

More information about our policies and company ethos can be found on the Policies and Corporate Social Responsibility page of the Sustainable Group website.