Improving Customer Service

SBS recently held a one-day team meeting for liaison officers, members of the commercial teams and other staff. Its purpose was to share best practice and to identify new and innovative ways of improving customer service.

During the forum, staff spoke about their experience of 'doing what works' and providing feedback from residents and clients about SBS's procedures and approaches. The event proved very useful, with many of the comments and suggestions being written up into a document that will contribute towards our continuous improvement culture.

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Derek Horrocks Speaks at NIA Briefings

Over the past few months, SBS chair, Derek Horrocks has been speaking at a series of briefing events organised by the National Insulation Association (NIA).

The events have provided delegates with information about government policies, standards and initiatives, as well as an update about recent NIA activities.

The half day sessions have taken place in Glasgow, Manchester, London and Bristol, ensuring good regional coverage and effective engagement with stakeholders across the UK.

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Brass Band Festival 2019

SBS is delighted to announce its sponsorship and support for North East Derbyshire District Council's annual Brass Band Festival. We were alerted to the event by our client, Rykneld Homes, for which we're currently delivering a major external wall insulation scheme.

The event, to be held in Dronsfield on Saturday 21st September is now in its 61st year and will feature performances by Bakewell Silver Band, Dronfield (Genquip) Band, and Shirebrook Miners Welfare (Unison) Band.

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OSD's New External Repair Contract

Much of our work for Chesterfield Borough Council is delivered through procurement frameworks, but the council also has a separate operations service division (OSD) which sometimes commissions work directly. We were therefore pleased to be invited to submit a proposal for a new project, which will entail external improvements to a variety of occupied properties.

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